Thank you for choosing Marsdaily for your fresh chicken delivery needs. We are committed to ensuring your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand your rights and options.

1. Eligibility for Returns and Refunds

We accept requests for refunds or replacements in the following cases:

• Damaged Packaging: If the packaging is damaged or compromised upon delivery.
• Quality Concerns: If the chicken is not fresh or does not meet the quality promised.
• Incorrect Order: If the delivered item(s) do not match your order.

Please note:

• We cannot accept returns or refunds for issues arising from improper handling or storage after delivery.
• Refunds or replacements will not be processed for items if complaints are made more than 24 hours after delivery.

2. Requesting a Refund or Return

To request a refund or return:

1. Contact our customer support team within 24 hours of delivery via email at info@marsdaily.co.in.
2. Provide your order number, delivery receipt, and photos of the item(s) in question, clearly showing the issue.
3. Our team will review your request and respond within 1-2 business days.

3. Refund Process

• Approved Refunds: If your refund request is approved, we will process it to your original payment method within 5-7 business days.
• Store Credit: In certain cases, we may offer store credit as a resolution.

4. Replacement Policy

• Replacements: If eligible, a replacement will be delivered at the earliest possible convenience without additional charges.
• Availability: Replacements are subject to stock availability.

5. Non-Refundable Items

We cannot process refunds or returns for:

• Partially used or consumed items.
• Items damaged due to improper storage after delivery.
• Orders canceled after the cutoff time for same-day or scheduled delivery.

6. Changes or Cancellations

• Orders can only be modified or canceled before the order processing begins. Contact us as soon as possible to request changes.

7. Contact Us

For questions, concerns, or assistance, please reach out to us at:

• • Email: info@marsdaily.co.in
  • Website: https://marsdaily.co.in

We value your trust and strive to provide the best service. Thank you for choosing Marsdaily!